Terms of Service

Last updated: October 2026

These Terms of Service ("Terms") govern your use of lololucy.com (the "Site") and the services offered by LoloLucy LLC ("we," "us," or "our"), a business based in Simpsonville, South Carolina. By using this Site, submitting a form, requesting a quote, approving a proof, placing an order, making a payment, working with us on a project, or checking the box agreeing to these Terms during checkout, you agree to these Terms. If you don't agree, please don't use the Site. These Terms work alongside our Privacy Policy, which explains how we handle your information.

Who we are

LoloLucy LLC is a design and print business based in Simpsonville, South Carolina, offering custom printing, signs, vehicle graphics, promotional products, website design and hosting services, and Formolo, our form-handling product for websites.

Our services

We offer a few different kinds of services, each with its own general terms below:

• Print and design services such as business cards, signs, vehicle graphics, apparel, and promotional products.
• Website Services, which build and set up a website for you, as described elsewhere on this Site.
• Website Care Plans, ongoing hosting, security, and support subscriptions for websites we've built.
• Formolo, a form-handling product for websites. If Formolo isn't yet publicly available, any waitlist or early-access sign-up is covered by these Terms; separate terms specific to Formolo will apply once it launches.

Quotes, pricing, and orders

Quotes and pricing shown on this Site are estimates and are not a binding agreement until we've confirmed your order or project in writing (including by email or a signed proposal). Pricing is subject to change. For larger projects, we may use a separate written agreement or invoice that governs the specific details of that project; where that happens, the separate agreement controls for that project, and these Terms continue to apply to everything else.

Custom printing, artwork & proof approval

The following applies to print and design orders:

• Color and material variation. Printed colors may vary somewhat from how they appear on a computer monitor, laptop, tablet, phone, or other screen. Differences may also occur between materials, printing methods, and production runs.
• Reviewing your proof. You're responsible for carefully reviewing your proof before you approve it, including spelling, grammar, names, dates, phone numbers, addresses, QR codes, colors, placement, dimensions, and all other content.
• What approval means. Approving a proof authorizes LoloLucy LLC to produce your order as shown. We're not responsible for errors or omissions that were present in an approved proof.
• Ordering for a business or organization. If you place or approve an order on behalf of a business, organization, nonprofit, church, school, college, university, or other entity, you confirm that you're authorized to do so on that entity's behalf.
• Rights to your artwork. If your artwork includes copyrighted material, trademarks, logos, photographs, licensed content, or other protected intellectual property, you confirm that you own the necessary rights or have obtained any required permission, license, or release to reproduce that material.

Custom orders, cancellations & refunds

Most of our products are custom-made specifically for you. Once a custom order has entered production, it generally can't be canceled, changed, returned, or refunded unless the product is defective, incorrect, damaged, or materially different from the approved order.

• Please inspect your order promptly when you receive it and contact us within 2 business days if there's a problem. Claims made after that period may still be reviewed at our discretion.
• Depending on the circumstances, an approved claim may be resolved through a reprint, replacement, partial refund, full refund, store credit, or another reasonable remedy.
• Minor variations that are normal to printing or manufacturing, including reasonable differences in color, trimming, placement, material appearance, or finished dimensions, are not considered defects.

Defective or incorrect orders

If you believe your order is defective or incorrect, the following applies to your claim:

• Claims must include clear photographs of the item and the issue being reported, along with any other information we reasonably request to evaluate the claim.
• You must keep the affected item. We may require it to be returned before any refund, replacement, reprint, or other remedy is issued.
• No product may be returned without prior authorization from LoloLucy LLC. If a return is required, we'll provide return instructions.
• Damage caused after delivery or pickup, including misuse, improper installation, cutting, tearing, alteration, exposure to inappropriate conditions, or other handling after the order has been received, is not considered a production defect.

Shipping, local delivery & pickup

• Shipping and delivery dates are estimates unless we've specifically guaranteed them in writing. Production turnaround does not include shipping or delivery time.
• You're responsible for providing an accurate shipping or delivery address.
• Orders shipped by carrier may be considered fulfilled when carrier tracking confirms delivery to the address provided with the order.
• Local pickup and local delivery orders must be inspected before acceptance. By signing for or accepting a local pickup or local delivery order, you confirm that the order was received in satisfactory condition except for any issue noted at that time.
• Issues that could not reasonably have been discovered during a normal inspection should be reported promptly.
• We may require the recipient's name, signature, order confirmation, or photo identification before releasing an order.

Payment disputes & chargebacks

If you believe there's a problem with an order or a charge, please contact us first so we have an opportunity to review and resolve the issue.

Submitting a payment dispute or chargeback does not change the terms that apply to the underlying order. We may provide the payment processor, card issuer, or financial institution with relevant records regarding the transaction, including order details, proof approvals, customer communications, invoices, proof of shipment or delivery, pickup acknowledgments, and evidence that you accepted these Terms.

Using this Site

You agree to use this Site only for lawful purposes. You won't attempt to interfere with the Site's security or normal operation, scrape or copy the Site's content for commercial use without our permission, or submit any form on this Site with false, fraudulent, or misleading information.

Website design and hosting services

If you purchase a Website Services package or Website Care Plan from us, the following general terms apply in addition to anything in your specific project agreement:

• You're responsible for providing accurate business information, timely content, and timely approvals so we can build and maintain your site.
• We rely on third-party providers (such as Netlify for hosting, domain registrars, and Google services) to deliver these services. We don't guarantee uninterrupted or error-free hosting, since these third parties are outside our control.
• You own your business content, branding, and any custom copy you provide. We retain ownership of the underlying code, templates, and design framework we use to build sites, unless we've agreed otherwise in writing.

Information you submit

Any information you submit through a form on this Site, whatever its purpose, must be accurate and belong to you. Don't submit content that's unlawful, infringes someone else's rights, or is fraudulent. See our Privacy Policy for how we handle information you submit.

Intellectual property

The content on this Site, including our logo, text, graphics, and design, belongs to LoloLucy LLC and is protected by copyright and trademark law. You may not copy, reproduce, or reuse it for your own commercial purposes without our written permission.

Third-party links and services

This Site links to third-party sites and services (such as our Etsy shop and social media profiles). We're not responsible for the content, practices, or availability of those third-party sites.

No warranty

This Site and our services are provided "as is" and "as available." To the fullest extent permitted by law, we don't make any warranties, express or implied, about the Site's availability, accuracy, or fitness for a particular purpose.

Limitation of liability

To the fullest extent permitted by law, LoloLucy LLC is not liable for any indirect, incidental, or consequential damages arising from your use of this Site or our services. Where liability can't be excluded, our total liability is limited to the amount you actually paid us for the specific service giving rise to the claim.

Indemnification

You agree to indemnify and hold LoloLucy LLC harmless from any claims, damages, or expenses arising from your misuse of this Site, your violation of these Terms, or content you submit to us.

Governing law

These Terms are governed by the laws of the State of South Carolina, without regard to its conflict of laws principles. Any disputes arising from these Terms or your use of this Site will be handled in the state or federal courts located in South Carolina.

Changes to these Terms

We may update these Terms occasionally. Changes will be posted on this page with an updated date. Continuing to use the Site after changes are posted means you accept the updated Terms.

Questions?

Email us at hello@lololucy.com and we'll get back to you promptly.